What HaloSilver sees, and what it never does

Last updated July 2, 2026. This is a draft pending legal review. It describes how HaloSilver handles data in the current product. SoftStackers, LLC (“we”) operates HaloSilver.

The short version

HaloSilver reads the text on your parent's screen, on their own computer, to check for scams. Screenshots and audio never leave that computer, and audio is never recorded at all. Only the text read from the screen is sent to our service, and before it leaves the computer a local filter removes a short list of high-risk numbers (Social Security or taxpayer ID, payment card, bank account and routing numbers, and dates of birth). The text we do receive still contains ordinary content: the names of the people involved, who your parent is communicating with, what was written on the screen, email addresses, phone numbers, mailing addresses, organization and bank names, and dollar amounts. Scam detection needs that context to work, so this is high-risk-number stripping, not anonymization. You, the family member, only ever see an alert: what was flagged, in plain language, and why. You never see a screenshot or a recording of their screen. We do not sell your data, and we do not use it for advertising.

Who this covers

Two people are involved in a HaloSilver account. The guardian is the family member or caregiver who creates and manages the account. The loved one is the person whose computer is protected. This policy covers the data of both.

What we collect

On the loved one's computer, kept locally:

Screenshots of their screen, used only on that device to read the on-screen text (OCR), then aged out on a short retention window. These are never uploaded and the family never sees them.
No audio. HaloSilver does not record or listen to audio, under any circumstance.

Sent to our service for scam detection:

The text read from the screen, after structured high-risk numbers are stripped locally (see below). This text still contains ordinary readable content: names, who the loved one is communicating with, the on-screen message content itself, email addresses, phone numbers, mailing addresses, organization and bank names, and dollar amounts.
Alert metadata: the flagged text, a plain-language explanation, a severity level, the time, and the contact label the text was associated with.

Account and billing information:

The guardian's name and email, used to sign in and to send alerts.
The loved one's name, relationship, and phone number, entered by the guardian so alerts are meaningful and the guardian can reach them quickly.
Device labels and pairing records, so the guardian can manage which computers are protected.
Subscription status. Payments are handled by Stripe. We store whether a subscription is active or in trial, not full card numbers.

What we never do

We never send screenshots or audio off the loved one's computer.
The family never sees the loved one's screen. There is no screen-review feature.
We do not build a feed of everything the loved one does online. HaloSilver is built to flag concerning moments, not to monitor activity in general.
We do not sell, rent, or trade personal data, and we do not use it for advertising.

What is stripped locally, and what is not

Before any text leaves the loved one's computer, a local filter removes structured, high-risk identifiers: Social Security and taxpayer ID (ITIN) numbers, payment card numbers, bank account and routing numbers, and dates of birth. Each is replaced with a placeholder. This happens on the device, before the text is stored, indexed, or sent for checking, and our service applies the same removal again when it receives the text, as a safety net.

We want to be exact about what this does. It strips that short list of high-risk numbers. It is not anonymization. The text we receive still contains ordinary readable content: names, who the loved one is communicating with, the actual on-screen message content, email addresses, phone numbers, mailing addresses, organization and bank names, and dollar amounts. We keep that on purpose, because that context is often exactly what tells a real scam apart from an ordinary conversation. The text, with the high-risk numbers removed, is then checked by an AI model to decide whether it looks like a scam in progress.

How we use it

To detect scams, both in the moment (obvious pressure tactics on fresh text) and over time (multi-day grooming patterns and unusual activity).
To send the guardian calm, plain-language alerts when something is flagged.
To operate the account: sign-in, device pairing, and billing.
To keep the product safe and working, including limited internal review of flagged cases to reduce false alarms and improve detection.

How long we keep it

Screenshots stay only on the loved one's computer, are capped at a small number, and are evicted on a short, configurable retention window. The family never has access to them at any point.
Redacted text held for pattern detection is pruned on the same retention schedule.
Alert records (the flagged text, the explanation, and severity) are kept so the guardian has a history of what was caught. These can be deleted on request.
Account and billing records are kept while the account is active, and removed on deletion.

Your rights and requests

You can ask us to show you the data associated with your account, correct it, delete it, or provide a copy. You can remove a loved one or a device yourself from the family portal at any time. To make a broader request, or to ask a question about this policy, email us at privacy@softstackers.com. We aim to respond within 30 days.

Who we share it with (sub-processors)

We use a small number of service providers to run HaloSilver. They process data on our instructions and only to provide their service:

Amazon Web Services for cloud hosting, storage, and the AI model inference used to check redacted text for scams.
Stripe for subscription payments. Card details are entered directly with Stripe and are not stored by us.

Children

HaloSilver is a tool for adults protecting other adults, typically an adult child protecting an aging parent. It is not directed at children, and we do not knowingly collect data from anyone under 13.

Security

Data sent between the loved one's computer, the family portal, and our service is encrypted in transit. Access to stored data is limited to what is needed to run the product. No system is perfectly secure, and we keep the amount of data we hold deliberately small for that reason.

Changes to this policy

If we change how we handle data, we will update this page and the “last updated” date above before the change takes effect. We will not quietly expand what we collect.

Contact

Questions or requests: privacy@softstackers.com. HaloSilver is operated by SoftStackers, LLC.